Cancellation Procedure
GENERAL:
If you place an order electronically through our website, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
The shipping fees associated with the product delivery will be borne by the buyers.
Each purchased product will be delivered to the person or organization at the address specified by the buyer, within a legal period of 30 days. If the product is not delivered within this period, the buyers may terminate the agreement.
The purchased product must be delivered complete, in accordance with the specified qualities in the order, and accompanied by documents such as warranty certificates and user manuals, if available.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days from the date of becoming aware of it. The total amount must be refunded to the buyer within 14 days.
NON-PAYMENT OF PURCHASED PRODUCT PRICE:
If the buyer fails to pay the purchase price of the product or cancels the payment through their bank records, the seller's obligation to deliver the product ceases.
UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:
If it is determined that the credit card used for payment by the buyer has been wrongfully used by unauthorized persons after the product has been delivered, and if the selling price of the product is not paid to the seller by the respective bank or financial institution, the buyer must return the product to the seller within 3 days at their own expense.
NON-DELIVERY OF PRODUCT DUE TO UNFORESEEN REASONS:
If unforeseen circumstances arise that the seller could not have anticipated, and if the product cannot be delivered within the specified time, the situation will be notified to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order and made the payment in cash, the refund will be made in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels the order, the product price will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
Before accepting the delivery of the contracted goods/service, the buyer shall inspect the product for any damage such as dents, breakages, torn packaging, etc., and shall not accept damaged or defective goods/services from the shipping company. The received goods/services will be deemed undamaged and in good condition. The BUYER is obliged to take care of the goods/services after the delivery. If the right of withdrawal will be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The BUYER may exercise their right of withdrawal from the contract by rejecting the goods without any legal or penal liability, and without stating any reasons, by notifying the SELLER within 7 (seven) days from the delivery date to themselves or to the person/organization at the specified address.
COMMUNICATION DETAILS FOR NOTIFICATION OF WITHDRAWAL RIGHT TO THE SELLER:
COMPANY NAME/TITLE:
ADDRESS:
EMAIL:
PHONE:
FAX:
DURATION OF WITHDRAWAL RIGHT:
If the purchased item is a service, the 7 (seven) day period starts from the date of signing the contract. The right of withdrawal cannot be exercised for service contracts that have been started with the consumer's approval before the end of the withdrawal period.
The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER.
In order to exercise the right of withdrawal, it is necessary to notify the SELLER in writing by registered mail, fax, or email within the 7 (seven) day period, and the product must not have been used within the framework of the provisions on 'Products for which the Right of Withdrawal Cannot be Used' in this agreement.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to a third party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the corporation. Returns without a return invoice issued by the corporation cannot be completed.)
The return form, the box of the products to be returned, the packaging, and, if any, the standard accessories must be returned complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to refund the total amount and deliver the documents that put the BUYER under debt within a maximum of 5 days from the receipt of the withdrawal notice, and to receive the goods within 14 days.
If a decrease in the value of the goods occurs due to the fault of the BUYER or if it becomes impossible to return the goods, the BUYER shall be liable to compensate the damages of the SELLER in proportion to their fault. However, the BUYER shall not be held responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
If the campaign limit amount is fallen below due to the exercise of the right of withdrawal, the amount of discount used within the scope of the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Products that are prepared according to the BUYER's requests or clearly personalized, underwear bottoms, swimwear bottoms, cosmetics and personal care products, disposable products, perishable or expired goods, goods that are unsuitable for return due to health and hygiene reasons after delivery and if the packaging is opened by the BUYER, cannot be returned according to the Regulation. In addition, the right of withdrawal cannot be exercised for instant services provided electronically or non-returnable intangible goods instantly delivered to the consumer, such as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, unless their packaging is unopened by the BUYER. Furthermore, the right of withdrawal cannot be exercised for services that have started with the approval of the consumer before the end of the withdrawal period, in accordance with the Regulation.
Cosmetic and personal care products, underwear products, swimwear, books, reproducible software and programs, DVDs, VCDs, CDs and cassettes, as well as stationery supplies (toner, cartridges, ribbons, etc.) can be returned if their packaging is unopened, untested, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES:
If the BUYER defaults on the payment transactions made by credit card, the BUYER acknowledges, declares, and undertakes that they will pay interest and be liable to the bank in accordance with the credit card agreement between the BUYER and the card-issuing bank. In this case, the relevant bank may take legal action, request the expenses and attorney fees incurred, and in any case, the BUYER agrees to compensate the damages incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
By making a Bank Transfer or Electronic Funds Transfer (EFT) to our accounts at ............, ............ Bank, you can make your payment in Turkish Lira (TRY).
Through our website, you can make payments with your credit cards and take advantage of various online payment or installment options. In online payments, the amount will be charged from your credit card at the end of the order process.